Water/Sewer Services

Questions?

Call 403-328-5525
Monday - Friday 8:30 a.m. - 4:30 p.m.

Please use the menu below for more information:

Avoid Flushing These Items!

While it may be convenient to flush unwanted items and trash down your toilet or drain, it can result in clogs to your system, or even bigger problems down the line which are costly!

Please refrain from putting non-biodegradable items into your sinks, toilets, and stormwater drains.

Items that should not be flushed or washed down the drain include:

wipes (even if they say “flushable”)
towels
rubber gloves
diapers
hygiene products (tampons/applicators/sanitary napkins)
household hazardous waste items (bleach, paint, solvents, motor oil, pesticides, etc.)
fats, grease, butter, cooking oil, lard, etc.
and any other items that are not biodegradable

These items do not easily or immediately break down and cause the pipes to clog or can harm the good bacteria in the County's wastewater system. This is damaging to the sewer system and increases maintenance costs as staff must spend time unclogging the system so it can function normally.

Apply for Service/Disconnect a Service

To apply for water/sewer services, or to disconnect a current service, please contact the Utilities Clerk at 403-328-5525 or send an e-mail.

Billing Rates

Click the link to view current rates:

Bylaw 23-004 - 2023 Utility Rate

Payment Options

There are several ways to pay your utility invoice:

ONLINE THROUGH LETHBRIDGE COUNTY'S CUSTOMER SELF SERVICE:

Pay with your credit card through the Customer Self Service (CSS) platform. You will need to register your account with Lethbridge County by calling 403-328-5525. Click the link to visit the CSS webpage: https://lethcounty.ca/p/online-payments

MAIL:

Cheques or money orders are accepted.

IN PERSON:

Visit our Lethbridge office (#100, 905 4th Ave S) during business hours (Monday to Friday, 8:30 a.m.- 4:30 p.m.).

The Picture Butte office is closed to the public.

DROP OFF BOX (AFTER HOURS):
Payments can be deposited in our 24 hour "drop off box" available outside at the Lethbridge Office. Please do not deposit cash in the drop off box.

BANK:
Please check with your financial institution to ensure they accept payments for Lethbridge County and allow 3 business days for processing.

TELEPHONE OR ONLINE BANKING:
Electronic payments must be received on or before the due date shown on the invoice. Always allow sufficient time for processing.

ONLINE CREDIT CARD PAYMENTS THROUGH PLASTIQ:
You can pay bills using credit or debit cards through Plastiq, a third-party service provider that accepts MasterCard, Visa, Discover or American Express. Please note that payments may take 2-3 business days to process and that a Plastiq service fee will be applied (2.5% for credit cards, 1% for debit cards).

To get started with Plastiq, select the link below:
Pay with Plastiq

Please note:

Payment is deemed to be received on the date the service provider remits the funds to Lethbridge County, not the date on which the payment was made.

Penalties and Outstanding Balances

Overdue accounts are subject to a penalty of 1.5% per month on outstanding amounts. Accounts which are greater than 60 days overdue will have services disconnected. Accounts which are greater than 90 days overdue will have outstanding balances transferred to the tax roll.